Treating Customers Fairly Statement

The Financial Conduct Authority (FCA) has six key outcomes for Treating Customers Fairly and all firms must demonstrate that they have them embedded within their everyday culture.

The six key FCA outcomes are as follows:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Our Policy at Verity Wealth Management with regards to Treating Customers Fairly is to ensure we balance our customers needs with those of our firms needs; being absolutely clear about what the firm and its services offer to you and being totally transparent about our fees and the levels of service we provide:

In doing so, this specifically requires that:

  1. Our customers fully understand the nature of the services we provide, including our terms, conditions and charges
  2. Our customers fully understand the risks inherent in the markets and securities in which they invest through us.
  3. We communicate to you in an open, transparent and easily understandable manner and have a clear understanding of our Customers investment objectives, investment experience, attitude to risk, financial standing and resources.
  4. We must be clear about the suitability of our recommendations to our customers.
  5. We will not promise to provide services we are not able or equipped to deliver.
  6. Training and Competence programs are embed the concept of “Treating Customers Fairly” within our company culture.
  7. Our complaint procedures must be clear, unambiguous and impartial.
  8. We must be able to measure the effectiveness of our policies of treating customers fairly.


Stephanie Pickering

Chartered Financial Planner

Meet Stephanie

James Watkin

Independent Financial Adviser

Meet James

Registered Office Address

Suite 11, The Hub
New Century House
Crowther Road
Tyne and Wear
NE38 0AQ

Registered in England No: OC342327

Mrs. S M Pickering and Mr. J T Watkin

Verity Wealth Management LLP is a Limited Liability Partnership

Verity Wealth Management LLP is authorised and regulated by the
Financial Conduct Authority.

CALL US: 0191 516 6353

or 0191 252 9318

Advice with Integrity